Deutsch: Diese Datenschutzrichtlinie ist auch in deutscher Sprache verfügbar.

Privacy Policy

Last updated: August 2025

1. Introduction

ATHLETICA ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR) and Austrian data protection laws.

Data Controller:
Jamie Scott
Kollonitschgasse 11/1/7
2700 Wiener Neustadt
Austria

Email: jamie@athletica.coach

2. Information We Collect

2.1 Personal Data You Provide

We collect personal data when you:

  • Contact us through our website or email

  • Book our coaching services

  • Subscribe to our newsletter

  • Complete health questionnaires or assessments

  • Participate in coaching sessions

Types of data include:

  • Contact Information: Name, email address, phone number, postal address

  • Health Information: Dietary preferences, health goals, medical conditions (where relevant to coaching), exercise history

  • Professional Information: Occupation, lifestyle factors

  • Communication Data: Messages, emails, session notes

  • Payment Information: Billing details (processed securely by third-party payment processors)

2.2 Technical Data

We automatically collect:

  • Website Usage Data: Pages visited, time spent, click patterns

  • Device Information: IP address, browser type, device type, operating system

  • Cookies and Tracking Data: As detailed in our Cookie Policy below

2.3 Special Categories of Personal Data

We may process health-related information necessary for providing nutrition and wellness coaching services. We only process this data with your explicit consent and for the specific purposes of delivering our services.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

  • Consent (Article 6(1)(a)): For marketing communications, cookies, and health data processing

  • Contract (Article 6(1)(b)): To provide coaching services you've requested

  • Legitimate Interests (Article 6(1)(f)): For website security, fraud prevention, and business communications

  • Legal Obligation (Article 6(1)(c)): To comply with tax, accounting, and other legal requirements

For special categories of health data, we rely on explicit consent (Article 9(2)(a)) and provision of health services (Article 9(2)(h)).

4. How We Use Your Information

We use your personal data to:

4.1 Service Delivery

  • Provide nutrition and wellness coaching services

  • Develop personalised coaching plans and recommendations

  • Conduct coaching sessions and follow-up support

  • Process payments and manage billing

4.2 Communication

  • Respond to your inquiries and requests

  • Send service-related notifications

  • Provide customer support

4.3 Marketing (with consent)

  • Send newsletters and promotional materials

  • Share relevant health and nutrition content

  • Notify you of new services or offerings

4.4 Business Operations

  • Improve our services and website functionality

  • Conduct internal analytics and research

  • Ensure website security and prevent fraud

  • Comply with legal obligations

5. Data Sharing and Disclosure

We may share your personal data with:

5.1 Service Providers

  • Payment processors: For secure payment handling

  • Email service providers: For communication and marketing (with consent)

  • Website hosting providers: For website operation and maintenance

  • Cloud storage providers: For secure data storage

5.2 Legal Requirements

We may disclose your data when required by:

  • Austrian or EU law

  • Court orders or legal processes

  • Regulatory authorities

  • Protection of our legal rights

5.3 Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). We ensure adequate protection through:

  • Adequacy decisions by the European Commission

  • Standard Contractual Clauses approved by the EU

  • Certification schemes ensuring GDPR compliance

6. Data Retention

We retain your personal data only as long as necessary:

  • Active Client Data: Duration of coaching relationship plus 3 years for business records

  • Health Information: Deleted or anonymised 1 year after service completion (unless legal retention required)

  • Marketing Data: Until you withdraw consent or 3 years of inactivity

  • Website Analytics: Anonymised after 26 months

  • Financial Records: 7 years (Austrian legal requirement)

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

7.1 Right of Access (Article 15)

Request a copy of the personal data we hold about you

7.2 Right to Rectification (Article 16)

Request correction of inaccurate or incomplete data

7.3 Right to Erasure (Article 17)

Request deletion of your personal data in certain circumstances

7.4 Right to Restrict Processing (Article 18)

Request limitation of how we use your data

7.5 Right to Data Portability (Article 20)

Request transfer of your data in a structured, machine-readable format

7.6 Right to Object (Article 21)

Object to processing based on legitimate interests or for marketing purposes

7.7 Right to Withdraw Consent

Withdraw consent for processing at any time (where processing is based on consent)

7.8 Right to Lodge a Complaint

File a complaint with the Austrian Data Protection Authority (Datenschutzbehörde):

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

  • Encryption: Data encrypted in transit and at rest

  • Access Controls: Limited access on a need-to-know basis

  • Regular Security Updates: Systems kept current with security patches

  • Staff Training: Regular data protection training for all personnel

  • Incident Response: Procedures for handling potential data breaches

9. Cookies and Tracking

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website.

9.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality

  • Analytics Cookies: Help us understand website usage (Google Analytics)

  • Marketing Cookies: Used for targeted advertising (only with consent)

9.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

Cookie Consent: We obtain your consent before placing non-essential cookies and provide clear information about their purpose.

10. Third-Party Services

Our website may contain links to third-party services. This privacy policy does not apply to third-party websites. Please review their privacy policies before providing personal information.

Third-party services we use:

  • Google Analytics (with IP anonymisation)

  • Payment processors (Stripe/PayPal)

  • Email service providers

  • Social media platforms

11. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16 without parental consent.

12. International Transfers

If we transfer your data outside the EEA, we ensure adequate protection through approved mechanisms such as Standard Contractual Clauses or adequacy decisions.

13. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by:

  • Posting the updated policy on our website with a new effective date

  • Sending email notification for material changes (where we have your consent)

  • Obtaining fresh consent where required by law

14. Contact Information

Data Protection Inquiries:
Jamie Scott
Kollonitschgasse 11/1/7
2700 Wiener Neustadt
Austria

Email: jamie@athletica.coach

To Exercise Your Rights: Please email us at jamie@athletica.coach with "Data Protection Request" in the subject line. Include:

  • Your full name and contact information

  • Specific right you wish to exercise

  • Relevant details to help us locate your data

We will respond to your request within one month of receipt.

Supervisory Authority: Austrian Data Protection Authority (Datenschutzbehörde) Wickenburggasse 8, 1080 Vienna, Austria Phone: +43 1 52 152-0 Email: dsb@dsb.gv.at Website: https://www.dsb.gv.at/

German Language Note / Deutschsprachiger Hinweis

Diese Datenschutzrichtlinie ist auch in deutscher Sprache verfügbar. Bei Widersprüchen zwischen den Sprachversionen ist die deutsche Version maßgebend.

This Privacy Policy is also available in German. In case of discrepancies between language versions, the German version shall prevail.